Refund Policy | MicNest

This Refund Policy explains how Micnest LLC ("MicNest", "we", "us", or "our") handles refunds for paid subscriptions, credit packs, and related purchases on the MicNest platform (the "Service"). By purchasing from MicNest, you agree to this policy together with our Terms & Conditions.

1. Money‑Back Guarantee

Micnest LLC offers a 30‑day money‑back guarantee on purchases made through our authorized payment providers. This guarantee is in addition to any rights you may have under applicable consumer protection laws.

2. Purchases through Paddle

For purchases completed through Paddle, Paddle.com acts as Merchant of Record. Refund requests may be submitted through Paddle or by contacting billing@micnest.ai. Refunds are issued by Paddle to the original payment method.

You can request a refund using the "View receipt" or "Manage subscription" link in your transaction confirmation email, via paddle.net, or by emailing us as described below.

3. How to Request a Refund

Email billing@micnest.ai within thirty (30) days of the charge and include:

The email address on your MicNest account
Order / transaction ID or invoice number
Date and amount of the charge
A brief description of the issue

We aim to respond within five (5) business days. Bank timing depends on your payment provider and may take several business days for the refund to appear.

4. Cancellation vs Refund

You may cancel a subscription at any time from your billing settings or customer portal to stop future renewals. Cancellation stops future charges; it does not automatically refund the current billing period. If you request a refund within the 30‑day guarantee window for a purchase made through an authorized payment provider, that purchase may be refunded as described in this policy.

5. Fraud and Duplicate Payments

If you were charged in error (for example, a duplicate charge) or believe a transaction was fraudulent, contact billing@micnest.ai promptly so we can help resolve it with the relevant payment provider.

6. Chargebacks

Please contact us (and, for Paddle purchases, Paddle) before filing a chargeback so we can help resolve the issue. Fraudulent or abusive chargebacks may result in account suspension. If a chargeback is filed, we and/or the payment provider may provide evidence of delivery and usage.

7. Changes

We may update this Refund Policy from time to time. The "Last updated" date above reflects the latest revision. Continued use of the Service after changes constitutes acceptance of the updated policy.

8. Contact

Refund and billing questions: billing@micnest.ai
Legal questions: legal@micnest.ai
Micnest LLC · 2501 Chatham Rd, Suite N · Springfield, IL 62704, United States